Michigan-based Pulte Homes and two subsidiaries swept the top three rankings for customer satisfaction in the Sacramento region as part of a J.D. Power and Associates study announced Tuesday.
The study ranked Pulte Homes first in the region based on factors of workmanship and materials, price and location, home readiness and sales, warranty and customer service staff. Pulte subsidiary Del Webb won second place, with respondents praising the firm’s local design centers and recreational facilities. Third place went to Centex Homes, which last month was purchased by Pulte.
Combined, the three entities are the largest new home seller in the capital area, accounting for 17 percent of sales this year, according to industry consultant Hanley Wood Market Intelligence.
Arizona-based Taylor Morrison Homes ranked highest in the Sacramento region in J.D. Power’s survey for new home quality. Pulte ranked second. Third went to Miami-based homebuilder Lennar Inc.



